311: A New Call Center

The City of Corpus Christi is excited about its new 311 Call Center!

311 is a non-emergency phone number that citizens and visitors may call to find information about city services; report problems such as potholes, graffiti, tall grass, illegal dumping, and more; or inquire about city events and schedules. In addition, citizens and visitors may call 311 to find out contact information for City Council Members, the Mayor’s office or City Manager’s office.

Our 311 Call Center representatives are happy to assist you. Remember, solutions start with a call

311, the city’s non-emergency line, should be used in situations that do not involve a crime in progress or an immediate threat to life, bodily injury, major property damage, or loss. By using 311, citizens help free up 911 phone lines for true emergency calls.

The 311 Call Center will be available to provide customer service assistance Monday through Friday from 7:00 a.m. to 7:00 p.m., and Saturday and Sunday from 8:00 a.m. to 5:00 p.m., 365 days a year.

Most major cities across the U.S. use a 311 non-emergency system. 311 is an easy-to-remember number for both Corpus Christi citizens and visitors to use. In addition, because 311 is a toll-free number, callers can use any phone system, including payphones and landline phones, to call 311. This is especially important for those who do not have residential phone service.

Listed are some of the reasons you would call 311:

• Potholes
• Missed Garbage/Recycle Pickup
• Tall Grass
• New Water/Gas Utility Service
• Disconnection of Service
• Transfer of Service
• Broken Garbage/Recycling Cart
• Add Additional Garbage/Recycle Cart
• Bulky Items/Improper Setout
• Street Issue
• Street Signals
• Street Signs
• Parking Violation
• Junk Vehicle
• Flooding in the Street/Slow Drainage
• Sewer Backup/Standing Wastewater
• Animal Issue
• Dead Animal
• Stray/Roaming Dogs
• Ask a Question

Residents and visitors may call 311 as long as they are within the Corpus Christi city limits. If a resident or visitor is calling from outside the city limits, they may call 361-826-CITY (2489) to reach the 311 Call Center.

Once a request or report is submitted, callers will receive a work order number. To check the status of a work order, citizens may call 311 and request a status update on their report by providing our 311 Call Center representatives with the provided work order number.

If you believe your garbage or recycling collection was missed, please call 311. Be prepared to provide our 311 Call Center staff with your name, home address, and phone number. The City’s response for missed collections can take up to 72 hours.

For more information about Solid Waste Services and more, visit www.cctexas.com/sws.

For more information about what can and cannot be recycled, visit www.cctexas.com/howtorecycle.

Residents can find their service area and set-out dates on the Heavy Brush & Bulky Items webpage or through the Recycle Coach app. Collection will begin the Monday following each set-out week and continues in the service area until crews have completed their collections.

Heavy brush and bulky items should be set out for collection ONLY during authorized periods.

To report a graffiti sighting, please call 311. To report an act of graffiti in progress, or detailed description of the suspect(s), please call the Corpus Christi Police Department at (361) 826-2600.

Please call 311 to report tall grass over 12 inches tall. Please be prepared to provide our 311 Call Center staff with your name, home address, and phone number as well as the address in violation of the ordinance (sec. 23-70).

A resident cannot park a junked vehicle on their yard or street. An inoperable vehicle over 25 days or an antique vehicle, that is visible any time of the year from a public place, public right of way, or adjacent private property is against City ordinance. To report a junked vehicle in one of these locations, call 311.

If calling after hours, please call the Corpus Christi Police Department’s non-emergency number at 361-886-2600 to make a report of a junked vehicle parked on the street.

Please call 311 to report potholes within the City of Corpus Christi city limits. Please be prepared to provide our 311 Call Center staff with your name, phone number, and the nearest address of the potholes including nearest intersection.

Please call 311 to report a street traffic signal outage. Please be prepared to provide our 311 Call Center staff with your name, phone number, and the block number and intersection of the outage.

Street lights that illuminate various roadways and downed power lines are not maintained by the City of Corpus Christi. Street light outages and downed power lines should be reported to AEP Texas. Residents may submit a “Street Light Problem” to AEP Texas at www.aeptexas.com/outages.